Credit Improver Complaints Procedure

If at any time you feel that Credit Improver Limited have not provided the level of service you expect then you can use the complaints procedure below.

Please follow our complaints procedure as laid out below;

Step 1; If you feel you have cause for complaint please contact us by email at

Step 2;  We will assess each complaint individually and will normally provide a written response within 10 days. Should we require more time to process your complaint we will contact you within 10 days to let you know when we will be in a position to provide a response.

Step 3;  When you receive our response to your complaint, please read it carefully.  If you believe that we have satisfactorily resolved your issue then we will consider the matter closed.

Step 4;  If you do not believe we have addressed your complaint in a satisfactory way we would invite you to lay out your concerns and return them to us within 10 days of receiving our reply. Please respond via the same method to which you made the initial complaint.

Step 5;  We will address your ongoing concerns within 10 days and write to you with our final response.

Step 6;  If you are still unhappy with our findings you may be eligible to take your complaint to the Financial Ombudsman service, details will be provided at the time.

Credit Improver guarantees to improve your credit score with a money back guarantee.

Terms and conditions apply. View full details here


Thanks for your interest in the CREDIT IMPROVER Book

It looks like you are going to buy the product without taking advantage of the CREDIT IMPROVER FINANCE.  This will not have an impact on your credit report or history so won’t directly improve your credit score.  If you want to take advantage of the CREDIT IMPROVER FINANCE please click here.


If you want to buy the CREDIT IMPROVER BOOK without CREDIT IMPROVER FINANCE you can choose from one of the products below.

1 year – £69.88 / 2 years – £129.76 / 3 years – £189.64

1 year – £124.88 / 2 years – £244.76 /  3 years – £364.64

Each year we will send you a new edition of the CREDIT IMPROVER BOOK relating to your chosen product, ensuring you are constantly up to date with everything you need to know to build your credit history.

To purchase any of these products simply email us at and one of our team will contact you to arrange your purchase.